FREE shipping on all orders $150 or more
ORDERS IN ISRAEL
• $10 Express Shipping (2-3 business days)
• FREE ground shipping (up to 5 business days)
INTERNATIONAL ORDERS (shipping address outside of Israel)
• $12 international shipping
* Upon arrival to the destination country, international orders may be subject to taxes billed by the destination country customs department. The recipient must bear any additional charges for customs clearance; we have no control over such charges and cannot predict what they may be.
Returns & Exchanges
Q accepts online returns of non-sale, non-discounted, unworn/unwashed merchandise with original tags attached within 14 calendar days from the date of delivery. All products must be returned in its original packaging and with all related accessories included. Items in gift sets may not be separated and must be returned complete in its original packaging. All refunds will be applied to the original payment method. If you return a package that does not meet this criteria, it will be denied. All denied returns will not receive a refund and will be forfeited. Original shipping fees are non-refundable.
- Visit our Returns Center to start a return/exchange
- Enter your order number and email address to start
- Follow the instructions and select the items you want to return
- Once your request is approved, you will get a confirmation email with shipping guidelines
- or you can call our customer service at 03-9653359 and send it back yourself by your method of choice to the following address:
- Q HOUSE OF BASICS
Attn: Tal Waksal
601 Washington St. 3W
New York, NY 10014
* All Sale & Discounted Merchandise is Final Sale.
** Previous purchases are not eligible for discount. Sale items are ineligible for price adjustments.
*** Limited Edition Products are Final Sale. No returns or exchanges.