Frequently Asked Questions
WHAT SIZE AM I?
- Sizing varies between styles. See our Fit Guide. If you have any sizing or fit questions reach out to us at firstname.lastname@example.org and one of our stylists will assist you.
HOW MUCH IS SHIPPING?
- FREE Shipping on all orders $150 or more
- Orders within Israel: Ground Shipping (up to 5 business days) & Express Shipping (2-3 business days) at the price of $10
Outside Israel: We offer international shipping on all orders at the price of $10.
***Upon arrival to the destination country, international orders may be subject to taxes billed by the destination country customs department. The recipient must bear any additional charges for customs clearance; we have no control over such charges and cannot predict what they may be.
HOW DO I MAKE A RETURN OR EXCHANGE?
Q accepts online returns of non-sale, unworn/unwashed merchandise with original tags attached within 14 calendar days from the date of delivery. All products must be returned in its original packaging and with all related accessories included. Items in gift sets may not be separated and must be returned complete in its original packaging. All refunds will be applied to the original payment method. If you return a package that does not meet this criteria, it will be denied. All denied returns will not receive a refund and will be forfeited. Original shipping fees are non-refundable.
- Visit our Returns Center to start a return
* All Sale & Discounted Merchandise is Final Sale.
- Enter your order number and email address to start
- Follow the instructions and select the items you want to return
- Once your request is approved, you will get a confirmation email with shipping guidelines
- or you can call our customer service at 03-9653359 and send it back yourself by your method of choice to the following address:
- Q HOUSE OF BASICS
Attn: Tal Waksal
601 Washington St. 3W
New York, NY 10014
** Previous purchases are not eligible for discount. Sale items are ineligible for price adjustments.
*** Limited Edition Products are Final Sale. No returns or exchanges.
HOW DO I BECOME A STOCKIST / OPEN A WHOLESALE ACCOUNT?
- Please contact: email@example.com